Question 1

How does the subscription work?

Accepted Answer

After you choose your subscription plan, we'll ship your first order immediately. Future orders will be processed and shipped according to your selected frequency (weekly, bi-weekly, or monthly). You can manage, pause, or cancel your subscription at any time through your account.

Question 2

What makes your coffee zero carbon?

Accepted Answer

We achieve zero carbon coffee through a combination of sustainable practices: using electric roasters powered by renewable energy, eco-friendly packaging, optimized shipping routes, and carbon offsets for any remaining emissions. We track the carbon footprint at every stage of production and distribution.

Question 3

Can I change my subscription frequency?

Accepted Answer

Yes, you can easily change your subscription frequency, coffee selection, or quantity at any time through your account dashboard. Changes will be applied to your next shipment if made at least 48 hours before your next processing date.

Question 4

How fresh is the coffee?

Accepted Answer

We roast coffee in small batches and ship within 24-48 hours of roasting to ensure maximum freshness. Each bag is marked with the roast date so you know exactly how fresh your coffee is.

Question 5

What if I don't like the coffee?

Accepted Answer

If you're not satisfied with your coffee, please contact us and we'll work with you to find a solution that works for you.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express) and Apple Pay. All payments are processed securely through our payment partners. We never store your full credit card information on our servers.

Question 7

How is your coffee actually zero carbon?

Accepted Answer

We achieve carbon neutrality through multiple initiatives: electric roasters powered by renewable energy, direct trade relationships that reduce transportation, eco-friendly packaging made from recycled materials, optimized shipping routes, and verified carbon offsets for any remaining emissions. We measure and offset 100% of our supply chain's carbon footprint.

Question 8

What does sustainable sourcing mean?

Accepted Answer

Our sustainable sourcing means working directly with coffee farmers who use environmentally responsible growing methods, paying fair prices that support their communities, and ensuring farming practices that protect local ecosystems and biodiversity. We prioritize organic and shade-grown coffee whenever possible.

Question 9

How do I manage my subscription?

Accepted Answer

You can manage your subscription by logging into your account dashboard. From there, you can change your coffee preferences, adjust delivery frequency, skip or pause deliveries, update payment information, and view your order history.

Question 10

Can I pause my subscription?

Accepted Answer

Yes, you can pause your subscription at any time through your account dashboard. When you're ready to resume, simply reactivate your subscription and your next delivery will be scheduled according to your original frequency.

Frequently Asked Questions

Coffee & Subscriptions

Sustainability & Environment

Account Management

Still Have Questions?

Frequently Asked Questions

Coffee & Subscriptions

How does the subscription work?

What makes your coffee zero carbon?

Can I change my subscription frequency?

How fresh is the coffee?

What if I don't like the coffee?

What payment methods do you accept?

How do you ensure coffee quality?

What's your shipping policy?

How do you handle coffee preferences?

Sustainability & Environment

How is your coffee actually zero carbon?

What does sustainable sourcing mean?

How is your packaging eco-friendly?

Do you really offset all carbon emissions?

Account Management

How do I manage my subscription?

Can I pause my subscription?

How do I cancel my subscription?

Can I skip a delivery?

Still Have Questions?