Privacy Policy
Effective Date: January 1, 2024
Version: 1.0
Introduction
This Privacy Policy describes how FLDWRK Coffee LLC DBA Zero Carbon Coffee ("we," "us," or "our") collects, uses, and shares information about you when you use our services, including any website or mobile application that links to this Privacy Policy (collectively, the "Services").
Information We Collect
Information You Provide to Us
We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our coffee service, or contact us for support.
- Contact information (name, email address, phone number, shipping address)
- Payment information (credit card details processed securely through our payment processor)
- Account information (username, password, preferences)
- Communication preferences
- Any other information you choose to provide
Information We Collect Automatically
When you use our Services, we automatically collect certain information about your device and usage patterns:
- Log information (IP address, browser type, access times)
- Device information (hardware model, operating system)
- Usage information (pages visited, links clicked, features used)
- Location information (with your consent)
- Cookies and similar tracking technologies
Information from Our Partners
We may receive information about you from our partner coffee shops and roasters when you interact with their services that are integrated with ours.
How We Use Your Information
We use the information we collect to:
Provide and Improve Our Services
- Process your orders and deliver your coffee subscriptions
- Create and manage your account
- Communicate with you about your orders and account
- Personalize your experience and recommend products
- Improve our Services and develop new features
Legal and Safety Purposes
- Comply with legal obligations
- Protect the rights and property of FLDWRK Coffee LLC DBA Zero Carbon Coffee and others
- Detect, investigate, and prevent fraud and other illegal activities
- Resolve disputes and enforce our agreements
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
With Service Providers
We share information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and email service providers.
With Partner Organizations
When you make a purchase through a partner's branded site, we may share relevant order information with that partner to fulfill your order and provide customer service.
For Legal Requirements
We may disclose information if required by law or if we believe such action is necessary to comply with legal process or protect the rights, property, or safety of FLDWRK Coffee LLC DBA Zero Carbon Coffee, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Access and Update Your Information
You can access and update your account information by logging into your account or contacting us directly.
Communication Preferences
You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by updating your preferences in your account settings.
Data Deletion
You may request deletion of your personal information by contacting us at privacy@zerocarboncoffee.com. Please note that we may need to retain certain information for legal or legitimate business purposes.
Children's Privacy
Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete that information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (which we do not do).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Services prior to the effective date of the changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
FLDWRK Coffee LLC DBA Zero Carbon Coffee 150 Paularino Ave, Bldg B Costa Mesa, CA 92626 Email: privacy@zerocarboncoffee.com Phone: (949) 919-7778