Question 1

How does the subscription work?

Accepted Answer

After you choose your subscription plan, we'll ship your first order immediately. Future orders will be processed and shipped according to your selected frequency (weekly, bi-weekly, or monthly). You can manage, pause, or cancel your subscription at any time through your account.

Question 2

What makes your coffee zero carbon?

Accepted Answer

We achieve zero carbon coffee through a combination of sustainable practices: using electric roasters powered by renewable energy, eco-friendly packaging, optimized shipping routes, and carbon offsets for any remaining emissions. We track the carbon footprint at every stage of production and distribution.

Question 3

Can I change my subscription frequency?

Accepted Answer

Yes, you can easily change your subscription frequency, coffee selection, or quantity at any time through your account dashboard. Changes will be applied to your next shipment if made at least 48 hours before your next processing date.

Question 4

How fresh is the coffee?

Accepted Answer

We roast coffee in small batches and ship within 24-48 hours of roasting to ensure maximum freshness. Each bag is marked with the roast date so you know exactly how fresh your coffee is.

Question 5

What if I don't like the coffee?

Accepted Answer

If you're not satisfied with your coffee, please contact us and we'll work with you to find a solution that works for you.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express) and Apple Pay. All payments are processed securely through our payment partners. We never store your full credit card information on our servers.

Question 7

How do you ensure coffee quality?

Accepted Answer

We maintain strict quality control measures throughout our process. Our coffee beans are carefully selected from premium growing regions, roasted in small batches by expert roasters, and undergo regular quality testing. Each batch is cupped and evaluated for consistency and flavor profile before being shipped.

Question 8

What's your shipping policy?

Accepted Answer

We offer free shipping on all subscription orders. Orders are typically processed within 24-48 hours of roasting and shipped with tracking information. We currently ship to all US addresses and are working on expanding to international locations.

Question 9

How do you handle coffee preferences?

Accepted Answer

When you subscribe, you can specify your preferred roast level (light, medium, or dark) and any flavor preferences. We'll do our best to match your preferences with each shipment. You can update these preferences at any time through your account dashboard.

Costa Mesa–Roasted. Community-Grounded.

Exceptional Coffee, Ethically Sourced & Zero Carbon

Ethically Sourced

Electric Roasting

Eco-Friendly Packaging

Entirely Carbon Neutral

Coffee Subscriptions

Africa

Decaf

South America

Blend

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